ToroSachi Platform Status

Service status & incident communication

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All Systems Operational

All core services and subscriber portals are operating within nominal thresholds.

Incident calendar (Past 90 Days)

— unavailable
90 days ago Today

Core ToroSachi Services

Customer Portal
Self-service subscriber portal, subscription actions, and login
— unavailable 90d Operational
Merchant Admin API
REST endpoints for the merchant dashboard & extensions
— unavailable 90d Operational
Webhook Ingestion Engine
Shopify order and subscription webhook ingress & buffering
— unavailable 90d Operational
Subscription Billing Pipeline
Scheduled renewals, contract synchronization & billing cycles
— unavailable 90d Operational
Dunning & Recovery Engine
Smart retries, card updater, and payment recovery sequences
— unavailable 90d Operational

Upstream & Platform Dependencies

Shopify Platform & APIs
Shopify Admin GraphQL & Checkout Infrastructure
Operational
Subscription Billing Core
Subscription contract and billing cycle processing
Operational
Analytics Engine
Reporting and metrics computation
Operational

Service Level Agreement (SLA)

No contractual uptime percentage or service-credit remedy is currently offered. Operational status and incident history are published above.

View Full SLA Terms →

Incident History

Permanent append-only log
resolved • Sep 19, 2026 - 14:15 Z

Customer Portal 500 HTTP Errors on App Proxy Requests

Shopify app proxy requests lacking Accept: application/json header produced HTML error responses on unhandled Livewire exceptions. Remediated via JSON exception renderer allowlist and degraded payload array laundering.

14:15 UTC [INVESTIGATING]: Elevated 500 HTTP status responses observed on Shopify App Proxy customer portal routes (/portal/api/*).
14:32 UTC [IDENTIFIED]: Isolated to JSON exception renderer bypass on Shopify proxy traffic lacking application/json Accept headers, and typed closure arguments on degraded payload arrays.
14:48 UTC [MONITORING]: Hotfix deployed to production with bootstrap exception handler registration and array laundering guards. Error rates dropped to zero.
15:05 UTC [RESOLVED]: Incident resolved. Architectural guards BladeTagBalanceGuardTest and BillingCalendarDegradedPayloadTest pinned in CI.