Terms of Service

1. Agreement to Terms

By installing and using the ToroSachi Control Center application on your Shopify store, you agree to be bound by these Terms of Service. If you do not agree to these terms, please promptly uninstall the application.

2. Service Description

ToroSachi provides subscription management, billing cycle automation, customer portal widgets, dunning recovery workflows, and cohort analytics. Our services integrate directly with your Shopify store via authorized Shopify APIs.

3. Merchant Responsibilities

As a merchant utilizing ToroSachi Control Center, you agree to:

• Maintain clear subscription terms, cancellation policies, and recurring charge schedules transparently visible to your customers prior to checkout.
• Comply with all applicable consumer protection laws, card network regulations (Visa, Mastercard, Amex), and Shopify platform terms.
• Maintain valid payment credentials and accurate billing details, should you select a paid application plan once one is offered.

4. Text Messaging Terms

Where a customer has opted in directly to ToroSachi, ToroSachi sends transactional SMS about subscriptions the customer manages through the Service (such as failed-payment notices and payment-method update links). Messages may name the store tied to an affected subscription, but ToroSachi is the sender of the messaging program. Consent is not a condition of purchase. Message frequency varies with account activity. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or contact support@torosachi.com. Carriers are not liable for delayed or undelivered messages.

5. Subscription Billing & Fees

ToroSachi Control Center charges one usage-based app fee, the Usage Based Plan: 0.75% of gross order revenue up to $5M, 0.65% from $5M to $10M, and 0.50% above $10M, measured cumulatively within each 30-day Shopify billing cycle and billed daily. Fees are in US dollars and are billed exclusively through Shopify's own billing system. Nothing is charged until you approve the plan in Shopify admin, and charges never exceed the usage cap you approve there (US$1,000 per 30 days for new installs). There is no free trial. Fees, once processed by Shopify, are non-refundable. You may uninstall the application at any time.

6. Service Availability & Uptime

We operate the billing and customer portal APIs on a commercially reasonable efforts basis; no specific uptime percentage is committed. Scheduled maintenance windows will be communicated in advance. We are not liable for outages caused by upstream platform disruptions (e.g., Shopify API downtime or card processor network outages).

7. Limitation of Liability

To the maximum extent permitted by law, ToroSachi shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues resulting from the use or inability to use our services.

8. Contact Us

For questions regarding these Terms of Service, please contact support@torosachi.com.