1. Direct Support Contact
Need help with subscription billing, customer portal self-service, dunning recovery, or Shopify store configuration? Contact our engineering and merchant operations support team directly:
2. What to Include in Your Request
To help us resolve your question quickly, please include:
- Your Shopify store domain or merchant organization name.
- Relevant subscription contract IDs or order numbers, if inquiring about a specific billing cycle or customer action.
- Approximate timestamps (in UTC or your store timezone) for any webhook or billing issues.
3. Platform Status & Policies
Check live system availability or review our legal and security documentation:
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